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Shipping & Returns

Shipping & Production

Thank you for supporting our workshop!

All items sold on our website are 3D-printed and manufactured to order in our studio. We do not carry pre-made inventory or warehouse stock. Each piece is created individually after your order is placed.

Because of this, our process includes both production time and shipping time.

Production Time

Standard production time: 5–7 business days

This is the time required to:

  • Prepare and slice the 3D model

  • Print the item (many prints take 8–30+ hours each)

  • Remove supports and post-process

  • Inspect quality

  • Carefully package your order

Every item is produced specifically for you, which allows us to maintain quality and reduce waste.

Important

Production time begins after payment is confirmed.

Production time is separate from shipping time.
Selecting faster shipping does not speed up the manufacturing process.

During high demand periods, production may take slightly longer. If delays occur, we will notify you.

Custom & Personalized Orders

Custom and personalized products may require additional production time depending on:

  • Size of the print

  • Level of detail

  • Quantity ordered

  • Design approvals

If we need to confirm design details or personalization, production will begin only after approval is received.

Shipping Methods

We ship orders across Canada using reliable carriers such as:

  • Canada Post

  • UPS

  • Purolator (select orders)

Shipping costs are calculated automatically at checkout based on destination and package size.

Estimated Delivery Times (After Production)

Region Estimated Delivery Time
Ontario & Quebec 1–4 business days
Western Canada 3–7 business days
Atlantic Canada 3–7 business days
Remote Locations 5–10 business days

Delivery times are estimates provided by the carrier and are not guaranteed.

Tracking Information

When your order ships, you will receive an email containing:

  • Tracking number

  • Shipping carrier

  • Tracking link

Please allow up to 24 hours for tracking updates to appear.

Address Accuracy

Please ensure your shipping address is correct before completing checkout.

We are not responsible for packages delayed, lost, or returned due to:

  • Incorrect or incomplete addresses

  • Customer entry errors

Returned packages may require additional shipping fees to resend.

Shipping Delays

Once your package has been shipped, delivery is handled by the carrier.
We cannot control delays caused by:

  • Weather

  • High parcel volume

  • Holidays

  • Carrier service interruptions

We cannot guarantee delivery dates after shipment.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery and include:

  • Photos of the packaging

  • Photos of the item

  • Your order number

We will work with you to resolve the issue as quickly as possible.

Multiple Item Orders

Orders containing multiple items may ship together once all items are completed.
We typically do not partially ship orders unless arranged in advance.

Need It By a Specific Date?

If you need an item for a gift, event, or deadline, please contact us before placing your order and we will let you know if we can accommodate your timeline.

Returns & Refund Policy

At WeCraft Handmade Art Inc., all items are manufactured individually using 3D printing after an order is placed. Because our products are custom-produced and not resold inventory, our return policy differs from traditional retail stores.

Please read this policy carefully before placing your order.

Made-to-Order Products

All products are made to order.

Once production has begun, the item has been specifically manufactured for you and cannot be restocked or resold. For this reason:

We do not accept returns or offer refunds for:

  • Change of mind

  • Ordering the wrong item

  • Ordering the wrong size

  • Not reading the product description

  • Minor cosmetic differences typical of 3D printing

By placing an order, you acknowledge and agree to these conditions.

3D Printing Characteristics (Important)

3D-printed products are manufactured layer by layer. As a result, slight variations are normal and are not considered defects.

These may include:

  • Visible layer lines

  • Minor surface texture differences

  • Small imperfections

  • Slight color variation between batches

These characteristics are inherent to the 3D printing process and are part of the handmade/custom manufacturing nature of the product.

Cancellations

Orders may be cancelled only before production begins.

Because production usually starts quickly, cancellation requests must be made as soon as possible after ordering.

If manufacturing has already started, the order cannot be cancelled.

Damaged or Defective Items

We stand behind our work.
If your item arrives damaged or defective, we will make it right.

You must contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

After review, we will offer one of the following:

  • Replacement of the item

  • Repair

  • Partial or full refund (if replacement is not possible)

We may require the item to be returned before issuing a refund or replacement.

Incorrect Orders

If we shipped the wrong item, please contact us within 48 hours of delivery.
We will correct the issue at no additional cost to you.

Customer Errors

We are not responsible for issues resulting from:

  • Incorrect addresses

  • Incorrect customization information

  • Incorrect color selection

  • Improper installation

  • Normal wear and tear

  • Damage after delivery

Replacement items may be offered at a discounted rate.

Lost Packages

Once an order is shipped, it is in the possession of the carrier.

If your tracking shows delivered but you cannot locate the package:

  1. Check with household members

  2. Check nearby safe locations

  3. Contact the carrier directly

We will assist you with filing a carrier claim, but we cannot guarantee replacement or refund for packages confirmed as delivered.

Return Shipping

Return shipping costs (if a return is approved) are the responsibility of the customer unless the error was ours or the item arrived damaged.

Contact Us

If you have any issues with your order, please contact us and we will do our best to help.